FAQs

Warranty Terms

LitPet is committed to providing
high-quality pet nutritional products. We guarantee that all products comply
with the relevant standards and regulations of the respective country or region at the time of production and that there are no quality defects under normal usage conditions.

Warranty Coverage

This warranty applies only to product
quality issues arising under normal usage conditions.

The warranty period is 12 months from the date of purchase.

If the product is damaged or has quality issues due to non-human factors during the warranty period, you may apply for a free replacement or return with valid proof of purchase.

Exclusions from Warranty Coverage

Damage caused by improper use or storage not in accordance with the product instructions.

Damage resulting from accidents, misuse, abuse, natural disasters, unauthorized modifications, or other abnormal usage conditions.

4.2 Legal Disclaimer

LitPet, to the fullest extent permitted by
law, makes no explicit or implicit guarantees regarding the accuracy or
completeness of the content in this product manual. Users of the product are responsible for ensuring they have carefully read and understood the usage instructions before using the product.

4.3 Privacy Policy

LitPet values your privacy. We are
committed to protecting the security and confidentiality of the personal
information you provide to us. The collection, use, storage, and transmission of user information comply with applicable laws and regulations.

Information Collection: We only collect necessary personal information
for the purpose of providing and improving our products and services.

Information Use: Your information will be used for order processing, customer service, product improvement, and promotional notifications. We will not share your personal information with third parties
without your consent.

Information Security: We employ various security measures to protect
your personal information from unauthorized access, use, or disclosure.

Access
and Control: You can contact us at any time to review, correct, or delete the personal information we hold about you.

For more detailed information about our privacy policy, please visit our official website or contact our customer
service department directly.

LitPet is not responsible for any direct,
indirect, incidental, special, or consequential damages caused by improper use of the product.

The information in this manual is subject to change without prior notice. LitPet reserves the right to make improvements to product specifications and designs without prior notification.