You will usually receive your order 1-2 business days after the order is placed. You will receive a shipnote from us by email with the delivery method and delivery date once your order is packed & shipped.

Don't worry! Please contact our customer service team here and send us the correct details with your order number, we will amend it for you.

We accept Visa, Mastercard, American Express, PayMe, FPS, Octopus, Alipay HK, Alipay China, WeChat Pay and UnionPay (We don't accept cash on delivery ).

We only accept return/exchange within 14 days after you have received your order. Please tell us more about the reason for the return/exchange? Please provide,
1. Order number
2. Return/Exchange item (please also attached a photo of the return/exchange item)
3. Reason

Yes, we offer Free Shipping to all areas in Hong Kong and Macao for purchases above HKD$300.

If your purchase is below $300, there is a small shipping fee of HKD $80.

We deliver everywhere in Hong Kong, Kowloon and New Territories, and even to outlying islands (Discovery Bay, Tung Chung, Ma Wan, Park Island, Lantau Island, Cheung Chau, Lamma Island, and Peng Chau).

We also do our best to ship to all areas of Macao as well!

Our standard delivery is within 4 business days for Hong Kong (incl. outlying islands) but in most cases, we do delivery much sooner than that! Deliveries will be arranged either by our drivers or S.F. Express.For Macao orders , deliveries are arranged twice a week thus the estimated delivery time is within 1-2 weeks. Please ensure delivery details are provided in Chinese. Fulfillment may be subject to extra 1-2 business day(s) delay when orders are placed during long holidays or special promotions. Appreciate your understanding.If you’d like your delivery at a particular time we’ll do our best to accommodate. Please make a note in the ‘Special Instructions for Delivery’ section prior checkout.

There is no additional charge if the delivery is to the 3rd floor or below in a building with no lift.

There will be a fixed extra charge of $50 if we are delivering above the 3rd floor in a building with no lift.

Please hand $50 in cash to our driver upon delivery or if no one will be home to receive your order, please notify us by email in advance so we could arrange an online pay link to complete payment. Our drivers keep this payment.

** Please note that If payment cannot be made upon the driver's arrival, your delivery might reschedule to another time when payment is made.

We currently ship to all areas of Hong Kong and Macao. We're not shipping to Mainland China at present, but we're constantly expanding, so stay tuned to our newsletter and social media for any updates and news.

Certainly - We’re here to help! Everyone at at LitPet knows the products in detail.

We would be happy to understand your needs and recommend the best products and solutions for you and your pets.

Please contact us now!

Absolutely. Please contact us for the product or brand that we do not carry. We will try our best to source the product for you, or make some suggestions about great alternatives.