You will usually receive your order 1-2 business days after the order is placed. You will receive a shipnote from us by email with the delivery method and delivery date once your order is packed & shipped.

Don't worry! Please contact our customer service team here and send us the correct details with your order number, we will amend it for you.

We accept Visa, Mastercard, American Express, PayMe, FPS, Octopus, Alipay HK, Alipay China, WeChat Pay and UnionPay (We don't accept cash on delivery ).

We only accept return/exchange within 14 days after you have received your order. Please tell us more about the reason for the return/exchange? Please provide,
1. Order number
2. Return/Exchange item (please also attached a photo of the return/exchange item)
3. Reason

Yes, we offer Free Shipping to all areas in the United Kingdom for purchases above £50!

We deliver everywhere in across the United Kingdom and most parts of the EU. For any specific addresses or postal boxes, please feel free to contact us to confirm.

Our standard delivery is within 4 business days but in most cases, we do delivery much sooner than that!

Fulfillment may be subject to extra 1-2 business day(s) delay when orders are placed during long holidays or special promotions.

Please make a note in the ‘Special Instructions for Delivery’ section prior checkout.

Our shipping covers most of the EU. If there are specific addresses or hard to reach locations that you're aware of, feel free to contact our support and we will double check for you.

Please subscribe to our mailing list when registering to be our member. You will first receive a Thank You email from us, then you will receive another email with the unique 10% off discount code after 5-10 minutes. The code will start with 'NEW-10-XXXX'. Sometimes, this email will be in the spam folder too.

Certainly - We’re here to help! Everyone at at LitPet knows the products in detail.

We would be happy to understand your needs and recommend the best products and solutions for you and your pets.

Please contact us now!

Absolutely. Please contact us for the product or brand that we do not carry. We will try our best to source the product for you, or make some suggestions about great alternatives.